[rt-users] Email communication stops randomly...rebooting apacheresolves

[Helmuth Ramirez]

I suffer from the exact same issue!  Thankfully it only happens once
every few weeks/months, but it does happen just randomly out of the
blue.  Oddly enough, like in your instance, it only happens when its not
being accessed (at night/weekends).  I'm running Debian/Apache2/MySQL.

 

Side note: may I ask what you ran to show your 'env details'?

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of John
Wells
Sent: Wednesday, October 24, 2007 5:23 PM
To: RT-Users at lists.bestpractical.com
Subject: [rt-users] Email communication stops randomly...rebooting
apacheresolves

 

Hi guys...

We're new RT users and like it very much. However, we have a strange
problem I hope you might provide some insight to.

Every once and awhile (about 1-2 times a week), RT stops sending email
communications. Completely. In fact, there is no communication even
logged in the ticket history, which is strange. I would expect it to
still log the communication but fail at sending, but that is not the
case. RT just appears to stop *wanting* to send email at all.

Restarting Apache fixes it, btw.

Here's my env details:
Debian 4.0
perl                              v5.8.8
rt3.6-apache2                     3.6.1-4                        
rt3.6-clients                     3.6.1-4                        
libapache-dbi-perl                1.04-0.1                  
libapache-session-perl            1.81-1                     
libapache2-mod-perl2              2.0.2-2.4                  
apache2                           2.2.3-4+etch1
apache2-mpm-worker                2.2.3-4+etch1
apache2-utils                     2.2.3-4+etch1
apache2.2-common                  2.2.3-4+etch1
postgresql-8.1
/usr/local/share/perl/5.8.8/CGI.pm:$CGI::VERSION='3.29';
/usr/share/perl/5.8.8/CGI.pm:$CGI::VERSION='3.15';
  @INC:
    /etc/perl
    /usr/local/lib/perl/5.8.8
    /usr/local/share/perl/5.8.8
    /usr/lib/perl5
    /usr/share/perl5
    /usr/lib/perl/5.8
    /usr/share/perl/5.8
    /usr/local/lib/site_perl

Has anyone seen this before? How might I go about debugging this issue.
It becomes a pretty big issue when it happens late at night. ;(

I appreciate any help you can provide!

Thanks,
John






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