[rt-users] new address added in cc list when the issue is still open?

[Jose Antonio Canton Olid]

I think that "Set($ParseNewMessageForTicketCcs,false);" can solve this.

 

Josep

 

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Krishna
Prasad
Sent: jueves, 25 de octubre de 2007 14:47
To: 'Drew Barnes'; 'Kenneth Crocker';
rt-users-request at lists.bestpractical.com;
rt-users at lists.bestpractical.com
Subject: [rt-users] new address added in cc list when the issue is still
open?

 

I have a query regarding as below:

 

If a new address added in the 'CC' list in the email correspondence by
the client or owner while the issue is still open, gets added in the RT
system in its 'CC' list for future correspondence. Can any one help on
this issue?

 

Thanks!!!

 

 

With Regards, 

Krishna Prasad 


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