[rt-users] Reassigning Tickets

[Stephen Turner]

At Thursday 9/6/2007 10:01 AM, Mathew Snyder wrote:
>It seems to me that, as the RT Admin with SuperUser rights, I should 
>be able to
>give tickets which I don't own to someone else.  Instead, I have to steal the
>ticket and then reassign it.  Is there a workaround for this?  It seems like a
>bit of unnecessary work for someone that has admin rights.

Mathew,

I think the only workaround is to modify the code - we did this so 
that queue admins (& super users) could switch ownership in one step. 
I can dig out the code change if you're interested.

Steve