[rt-users] Reassigning Tickets

Mathew Snyder theillien at yahoo.com
Thu Sep 6 10:26:32 EDT 2007

Stephen Turner wrote:
> At Thursday 9/6/2007 10:01 AM, Mathew Snyder wrote:
>> It seems to me that, as the RT Admin with SuperUser rights, I should
>> be able to
>> give tickets which I don't own to someone else.  Instead, I have to
>> steal the
>> ticket and then reassign it.  Is there a workaround for this?  It
>> seems like a
>> bit of unnecessary work for someone that has admin rights.
> Mathew,
> I think the only workaround is to modify the code - we did this so that
> queue admins (& super users) could switch ownership in one step. I can
> dig out the code change if you're interested.
> Steve

I am definitely interested.  Thank you.

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