[rt-users] Reassigning Tickets
theillien at yahoo.com
Thu Sep 6 10:26:32 EDT 2007
Stephen Turner wrote:
> At Thursday 9/6/2007 10:01 AM, Mathew Snyder wrote:
>> It seems to me that, as the RT Admin with SuperUser rights, I should
>> be able to
>> give tickets which I don't own to someone else. Instead, I have to
>> steal the
>> ticket and then reassign it. Is there a workaround for this? It
>> seems like a
>> bit of unnecessary work for someone that has admin rights.
> I think the only workaround is to modify the code - we did this so that
> queue admins (& super users) could switch ownership in one step. I can
> dig out the code change if you're interested.
I am definitely interested. Thank you.
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