[rt-users] Reassigning Tickets

[Stephen Turner]

At Thursday 9/6/2007 10:26 AM, Mathew Snyder wrote:
>Stephen Turner wrote:
> >
> >
> > At Thursday 9/6/2007 10:01 AM, Mathew Snyder wrote:
> >> It seems to me that, as the RT Admin with SuperUser rights, I should
> >> be able to
> >> give tickets which I don't own to someone else.  Instead, I have to
> >> steal the
> >> ticket and then reassign it.  Is there a workaround for this?  It
> >> seems like a
> >> bit of unnecessary work for someone that has admin rights.
> >
> > Mathew,
> >
> > I think the only workaround is to modify the code - we did this so that
> > queue admins (& super users) could switch ownership in one step. I can
> > dig out the code change if you're interested.
> >
> > Steve
> >
>
>I am definitely interested.  Thank you.
>
>Mathew

Mathew,

Here's the relevant piece of code from Ticket_Overlay.pm, from the 
SetOwner sub - bear in mind this is version 3.4.2. Looking at the 
code I realize it doesn't explicitly allow super users to do this - 
they may implicitly have AdminQueue rights for all queues, I'm not sure.

Steve

-------------------------------------------------------------------------------------

     #If thie ticket has an owner and it's not the current user

     if (    ( $Type ne 'Steal' )
         and ( $Type ne 'Force' )
         and    #If we're not stealing
         ( $self->OwnerObj->Id != $RT::Nobody->Id ) and    #and the 
owner is set
         ( $self->CurrentUser->Id ne $self->OwnerObj->Id() ) #and it's not us
# BEGIN MIT ADDITION
# We now allow queue administrators to reassign tickets even if they're
# not the owner:
         and (! $self->CurrentUser->HasRight(Right => 'AdminQueue',
                                             Object => $self->QueueObj ) )
# END MIT ADDITION
       ) {
         return ( 0,
                  $self->loc(
"You can only reassign tickets that you own or that are unowned" ) );
     }