[rt-users] Notify people on ticket create

John Arends jarends at uiuc.edu
Thu Sep 6 16:02:25 EDT 2007


How would you best suggest that I notify a group of people via email 
when a ticket is created in a particular queue? For most queues we have 
made certain people AdminCCs for the entire queue, but then they receive 
updates to everything. I just want a list of people to get emails on 
ticket create, but not receive copies of every update on every ticket.

I was thinking about using this:

http://wiki.bestpractical.com/view/SendEmailAction

But is there an already built in way to do this?





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