[rt-users] Failed to load valid user when Everyone has the right to CreateTicket

Fran Fabrizio fran at cis.uab.edu
Thu Sep 6 18:33:26 EDT 2007


Occasionally, I get a

RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email (user at uab.edu).

even though in this queue, Everyone has the right to CreateTicket.  (There's nothing special about @uab.edu, I just picked that as the latest example - it happens with all sorts of domains) 

Has anyone else seen this?  It's sporadic, once every week or two.  RT 3.6.4

-- 
Fran Fabrizio
Senior Systems Analyst
Department of Computer and Information Sciences
University of Alabama at Birmingham
http://www.cis.uab.edu/
205.934.0653 




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