[rt-users] How to change the Owner from UID to "Real Name" attribute

Prakash Velayutham Prakash.velayutham at cchmc.org
Mon Sep 10 13:07:20 EDT 2007


In RT, when an admin looks at one of his tickets, the Owner attribute  
shows his UID. How can this attribute be changed to show his/her Real  
Name instead? I would prefer a solution that does not mess up past  

RT - 3.6.3

And we have linked RT authentication to an OpenLDAP server, if that  
makes any difference.


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