[rt-users] How to change the Owner from UID to "Real Name" attribute

[Prakash Velayutham]

Hello,

In RT, when an admin looks at one of his tickets, the Owner attribute  
shows his UID. How can this attribute be changed to show his/her Real  
Name instead? I would prefer a solution that does not mess up past  
tickets.

RT - 3.6.3

And we have linked RT authentication to an OpenLDAP server, if that  
makes any difference.

Thanks,
Prakash