[rt-users] Appearance of RT Return Addresss

Tamer Tayea Tamer.Tayea at paybytouch.com
Fri Sep 14 14:09:10 EDT 2007

Hi All,

I have been looking on the internet for how to fix the issue below but
no luck so far..

Any ideas!


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Tamer
Sent: Thursday, September 13, 2007 4:29 PM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Appearance of RT Return Addresss 

Hi ,

Here is the issues I am having right now . After creating a ticket , I
get the following e-mail:

Enoch Root via RT [RT_CorrespondAddressNotSet at ServerName.domain.com]

Thu Sep 13 15:50:50 2007: Request 3 was acted upon.
Transaction: Ticket created by root
       Queue: General
     Subject: Test Again
       Owner: Nobody
  Requestors: root at localhost
      Status: new
 Ticket <URL: http:// ServerName.domain.com:80/Ticket/Display.html?id=3 

- What I need is to configure RT so When I create a ticket it send
e-mail as it is from issues at rt.domain.com Where rt.domain.com points to
the same server  ServerName.domain.com

- Then the URL at the end of the ack message should read Ticket <URL:

How to go about doing that ?



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