[rt-users] Custom reports
Sean
stroke_of_death at yahoo.com
Thu Sep 20 18:41:46 EDT 2007
All,
I implemented the attached report generator, and it works great with one exception.
I would like to be able to see which tickets do not have a value in that custom field. Meaning, the page shows a count of how many tickets have value x, and value y in that custom field, I would like an additional count of how many have not set something in that custom field and after a few hours, I still cant figure out how to do it so I thought I would ask. I have reattched the file for convienience.
Thanks,
Jeff
----- Original Message ----
From: Brian Gallew <geek+rt at cmu.edu>
To: RT-Users at lists.bestpractical.com
Sent: Wednesday, September 12, 2007 6:42:48 AM
Subject: Re: [rt-users] Custom reports
Fernando Fugita wrote:
> Hello,
>
> I need to create a custom report, showing the number of tickets for
> certain type (a custom field of the RT), in a determined period.
> I tried the RTx-Statistics, but was not useful.
You really have to write it yourself. Attached is a report that we use
at Carnegie Mellon - Qatar.
____________________________________________________________________________________
Catch up on fall's hot new shows on Yahoo! TV. Watch previews, get listings, and more!
http://tv.yahoo.com/collections/3658
-------------- next part --------------
A non-text attachment was scrubbed...
Name: WorkByClassification.tgz
Type: application/x-gzip-compressed
Size: 1924 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20070920/f4923f7f/attachment.bin>
More information about the rt-users
mailing list