[rt-users] RTx-Merge Users

Ham MI-ID, Torsten Brumm torsten.brumm at Kuehne-Nagel.com
Mon Sep 24 04:59:02 EDT 2007

Hi Lists,


today i’m „playing“ more in detail with the RTx-MergeUsers. Now I’m at a point that I see, that after a merge, the users have strange rights settings.


Let me explain.


I have a “normal” user lets say: user1 at company.com who is working inside RT. This user has a second  Mail Account lets say: user1 at bb.company.com (a blackberry account) now I thought I merge the second one (@bb.company.com) into the first one and done. But if the user logs in into rt (account user1 at company.com) he is not able to see the tickets created from the @bb.company.com account.


Do I something wrong or is this just a bug? Another point:


If user1 at company.com is creating a ticket and later he respond as user1 at bb.company.com RT is NOT acting like expacted, I thought RT knows that user1 at company.com and user1 at bb.company.com are the same but this is not working… :-(


Any ideas? Workarounds? Any help is welcome.



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