[rt-users] SeeQueue and SelfService interface to create tickets

[Rainer Duffner]

Hi,

I've got a question regarding RT-rights.
RT (3.6.4) has been working fine, I've setup various queues and the
SelfService Interface worked.
Recently, we had to have a customer with the right to see all the
tickets in "his" queue (and only see his queue).
I did this by removing the "SeeQueue" right from "Everybody" and
creating a group for this one privileged user of the customer, who can
see only this queue.
But as a result (of revoking the "SeeQueue"-right from "Everybody", the
users of the SelfService interface can no longer open tickets in the
interface, because they can't see (and set) the queue.

Has anybody got an idea how to solve this problem?

On a related note, the SelfService Interface doesn't show any option to
sort/search the tickets.
I've just got open tickets / closed tickets.
Is there a way to show a better interface that allows SelfService users
to better sort their tickets?



cheers,
Rainer