[rt-users] include cc list from email into RT cc list

Helmuth Ramirez HelmuthRamirez at compupay.com
Wed Sep 26 11:01:10 EDT 2007


Hi Kenh, 

  The questions you have brought up have been discussed previously, you
may want to check the list archives and the wiki.  You can find A LOT of
answers  below, these are my first lines of attack when I encounter a
problem/question.  These are going to be two very useful links for you
:)

 

http://www.gossamer-threads.com/lists/rt/users/ 

 

http://wiki.bestpractical.com/view/HomePage 

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of KENH KASA
Sent: Wednesday, September 26, 2007 10:52 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] include cc list from email into RT cc list

 

When a user submits a ticket to RT, he/she also sends the email as cc to
others (MS Exchange), if so can RT be configured such that the cc list
in the email is caputred by RT and is included in the cc list of the
ticket?
I'm using RT 3.6.4.

thanks
ed

  

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