[rt-users] Unprivileged user passwords

[Gene LeDuc]

Hi Craig,

Re: your password reset question.  I have a scrip that resets an 
unprivileged user's password and then mails it to them.  It is triggered by 
an e-mail from the user that consists of the word "reset".  It doesn't let 
the user specify a password, but if they forget it they can easily reset it 
anytime they want.  If you think this will meet your needs I can send it to 
you or post it.

Regards,
Gene

At 09:48 AM 9/27/2007, Craig Isdahl wrote:
>Fairly new to RT and am trying to wrap my head around the best way to setup
>a customer support queue (non-privileged users).
>
> From the wiki I have it setup and working great, I also added the
>AutoReplyPassword template so requestors will be able to use the SelfService
>web interface.  This leads me to my question.
>
>Is there a way for these users to manage, reset or request their password if
>they lose it?


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University