[rt-users] Unprivileged user passwords
craig at dashsystems.com
Fri Sep 28 11:32:49 EDT 2007
Yes, please send or post. That sounds like it would do the trick nicely.
> -----Original Message-----
> From: Gene LeDuc [mailto:gleduc at mail.sdsu.edu]
> Sent: Thursday, September 27, 2007 1:16 PM
> To: Craig Isdahl
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Unprivileged user passwords
> Hi Craig,
> Re: your password reset question. I have a scrip that resets an
> unprivileged user's password and then mails it to them. It is triggered
> an e-mail from the user that consists of the word "reset". It doesn't let
> the user specify a password, but if they forget it they can easily reset
> anytime they want. If you think this will meet your needs I can send it
> you or post it.
> At 09:48 AM 9/27/2007, Craig Isdahl wrote:
> >Fairly new to RT and am trying to wrap my head around the best way to
> >a customer support queue (non-privileged users).
> > From the wiki I have it setup and working great, I also added the
> >AutoReplyPassword template so requestors will be able to use the
> >web interface. This leads me to my question.
> >Is there a way for these users to manage, reset or request their password
> >they lose it?
> Gene LeDuc, GSEC
> Security Analyst
> San Diego State University
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