[rt-users] Unprivileged user passwords

Craig Isdahl craig at dashsystems.com
Fri Sep 28 11:32:49 EDT 2007

Yes, please send or post.  That sounds like it would do the trick nicely.


> -----Original Message-----
> From: Gene LeDuc [mailto:gleduc at mail.sdsu.edu]
> Sent: Thursday, September 27, 2007 1:16 PM
> To: Craig Isdahl
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Unprivileged user passwords
> Hi Craig,
> Re: your password reset question.  I have a scrip that resets an
> unprivileged user's password and then mails it to them.  It is triggered
> by
> an e-mail from the user that consists of the word "reset".  It doesn't let
> the user specify a password, but if they forget it they can easily reset
> it
> anytime they want.  If you think this will meet your needs I can send it
> to
> you or post it.
> Regards,
> Gene
> At 09:48 AM 9/27/2007, Craig Isdahl wrote:
> >Fairly new to RT and am trying to wrap my head around the best way to
> setup
> >a customer support queue (non-privileged users).
> >
> > From the wiki I have it setup and working great, I also added the
> >AutoReplyPassword template so requestors will be able to use the
> SelfService
> >web interface.  This leads me to my question.
> >
> >Is there a way for these users to manage, reset or request their password
> if
> >they lose it?
> --
> Gene LeDuc, GSEC
> Security Analyst
> San Diego State University

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