[rt-users] RT bottlenecks

Chris Nelson cnelson at nighthawkrad.net
Thu Sep 27 15:48:43 EDT 2007

What database backend are you using? We noticed a slowdown right around 
10k tickets, and we have a Postgres backend.  One command that we found 
useful was the vacuum command, which increased our performance 

Mathew wrote:
> I've been informed that some are beginning to complain about the speed
> of RT when it comes to loading tickets that contain attachments.  This
> has led to the question of distributed computing in the way of load
> balancing.  I'd like to avoid moving in this direction with RT as we
> don't have the need for it.  Our user base is small as is our ticket count.
> It would seem that most of the bottleneck comes from actually loading
> the page.  I've found that tickets with numerous transactions (exact
> number not known) tend to be slow to load even without attachments.
> How should I go about pinpointing the bottleneck so I can find a
> solution that won't require a major tech refresh?
> Mathew

Chris Nelson
CDA Unix Administrator
NightHawk Radiology Services
250 Northwest Blvd. #206
Coeur D'Alene, ID 83814

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