[rt-users] RT bottlenecks

Mathew theillien at yahoo.com
Thu Sep 27 15:50:28 EDT 2007

We're using MySQL 5 and have around 70k tickets.

Keep up with my goings on at http://theillien.blogspot.com

Chris Nelson wrote:
> What database backend are you using? We noticed a slowdown right around
> 10k tickets, and we have a Postgres backend.  One command that we found
> useful was the vacuum command, which increased our performance
> significantly.
> Mathew wrote:
>> I've been informed that some are beginning to complain about the speed
>> of RT when it comes to loading tickets that contain attachments.  This
>> has led to the question of distributed computing in the way of load
>> balancing.  I'd like to avoid moving in this direction with RT as we
>> don't have the need for it.  Our user base is small as is our ticket
>> count.
>> It would seem that most of the bottleneck comes from actually loading
>> the page.  I've found that tickets with numerous transactions (exact
>> number not known) tend to be slow to load even without attachments.
>> How should I go about pinpointing the bottleneck so I can find a
>> solution that won't require a major tech refresh?
>> Mathew

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