[rt-users] RT bottlenecks

[Roy El-Hames]

Matthew;
What version of RT are you using?
With > 3.6.1, I noticed slowness with transaction custom fields queries, 
if you do not use them try and comment out the following lines from 
html/Ticket/Elements/ShowTransaction

%# if ($Transaction->CustomFieldValues->Count) {
%#      <& /Elements/ShowCustomFields, Object => $Transaction &>
%#}

You may find tickets display quicker --but again do this if you do not 
use Transaction CF's--

Regards;
Roy

Mathew wrote:
> I've been informed that some are beginning to complain about the speed
> of RT when it comes to loading tickets that contain attachments.  This
> has led to the question of distributed computing in the way of load
> balancing.  I'd like to avoid moving in this direction with RT as we
> don't have the need for it.  Our user base is small as is our ticket count.
>
> It would seem that most of the bottleneck comes from actually loading
> the page.  I've found that tickets with numerous transactions (exact
> number not known) tend to be slow to load even without attachments.
>
> How should I go about pinpointing the bottleneck so I can find a
> solution that won't require a major tech refresh?
>
>
> Mathew
>