[rt-users] Timeout while creating ticket - everything else works

[Benjamin Weser]

Hello everybody,

one of our privileged users wanted to create a ticket using the web 
interface but got only a timeout in the browser after pressing "Create". 
She called me and I tried to create a ticket from my computer and this 
worked fine. It also can't be an issue of rights since I successfully 
created a ticket with her account from my place (we are working in 
different cities). I thought of network problems too but she could 
browse through tickets in RT without any problems. Next time she tried 
to create the ticket it didn't work either.

I checked the rt.log and came up with the following critical error:
[crit]: Apache2::RequestIO::read: (70007) The timeout specified has 
expired at (eval 654) line 5 (/opt/rt3/bin/webmux.pl:127)

Does anyone have an idea what could have happened there? Any hints are 
appreciated.

Cheers,
Ben