[rt-users] Self Service

[Benjamin Weser]

I think you'll need the right SeeQueue for that. Otherwise the queue is 
invisible and can't be resolved by the template. But I'm not so sure 
about that either.

Mike Peachey schrieb:
> andrew fay wrote:
>   
>> morning mike!,
>>
>> thanks for that - sorted,
>>
>> One more thing, on the self service.. if I change someone's ticket's 
>> queue it gives them the message :
>>
>> afay - Queue changed from to
>>
>> and thats it.. no mention of what queue it has been moved from to,
>>
>> is there a quick fix for that? as this is our last issue before we can 
>> bring RT live,
>>     
>
> I'm not sure about that one to be honest - I've hardly ever moved a 
> Ticket between Queues.
>
>