[rt-users] A hoary goat.

Robert Logan bert at p3rf3ct.com
Fri Apr 4 11:42:34 EDT 2008

Rainer Duffner wrote:
> Robert Logan schrieb:
>> Long time listener 1st time caller ....
>> A few snippets of advice required please.
>> Ive just started at a new post and have been tasked to look after the 
>> RT system here. Its version 3.1.4 and fairly vanilla in setup.
>> I intend to take this (2005) system and move it to the latest, with a 
>> hardware and OS/Db update as well. Im assuming that the upgrade to 
>> 3.6.6 (current) will be more or less painless (follow the guide), but 
>> I'd like some pointers to making changes thereafter in terms of custom 
>> forms for ticket submission (various custom fields) and any caveats 
>> anyone has ..
>> MY RT history is one of installs and very simple setups of v3 RTs (on 
>> slackware - so I know how to mess with stuff) and a lot of time with 
>> RT2 back in the day.
>> Any pointers will be much appreciated
> OS?
> DB?
> Webserver?
> mod_perl?
> Clairvoyants not included....
> cheers,
> Rainer

Ahh - apologies - currently the usual RHEL 4, FastCGI, Apache/2.0.52
and mysql 4, but am as stated amenable to change for changes sake. Im a 
moderately competent sql/perl developer (mod_perl) - Mason doesnt 
frighten me as such.

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