[rt-users] Need RT to fetchmail...

Gene LeDuc gleduc at mail.sdsu.edu
Mon Apr 7 14:40:58 EDT 2008

By default RT won't send an e-mail notification to the person who made the 
changes, it assumes that the person already knows about the changes.  So if 
you are both the requestor and the person updating the ticket, don't expect 
to get any notifications (it's more realistic to use 2 different accounts 
for testing, anyway).  You can change this behavior by use of the 
NotifyActor setting in the config file.  Another thing that is going save 
you hours of scratching your head is to set RT's logging level to Debug and 
then make liberal use of statements like
   $Rt::Logger->debug("Notify script now entering Code Prep stage");

And then monitor the rt.log file.

At 10:56 AM 4/7/2008, Nelson Pereira wrote:
>Went in and changed this
>Is there a specific config that when an agent adds a reply or comment and 
>selects to send it to the requestor?
>It’s not sending the comments or repluies

Gene LeDuc, GSEC
Security Analyst
San Diego State University 
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