[rt-users] question about watchers

Nelson Pereira npereira at protus.com
Wed Apr 9 12:07:51 EDT 2008

Not sure if this is the option I want, but here is what I need.


I have all emails from a specific Email address going to an UnAssigned

I need to set this up so that when I ticket is created in this queue, to
send a notification to a group of privileged users.

How could I do this?



Nelson Pereira 
Senior Network Administrator 

Protus IP Solutions Inc. 
npereira at protus.com 
phone: 613.733.0000 ext.528 
MyFax: 613.822.5083 

Refer your friends and colleagues to MyFax! 
Click here for more information.



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