[rt-users] question about watchers

[Nelson Pereira]

Not sure if this is the option I want, but here is what I need.

 

I have all emails from a specific Email address going to an UnAssigned
queue.

I need to set this up so that when I ticket is created in this queue, to
send a notification to a group of privileged users.

How could I do this?

 

 

Nelson Pereira 
Senior Network Administrator 

Protus IP Solutions Inc. 
npereira at protus.com 
phone: 613.733.0000 ext.528 
MyFax: 613.822.5083 
www.myfax.com 

Refer your friends and colleagues to MyFax! 
Click here for more information.
<http://www.myfax.com/referral_program.asp>  

  <http://www.myfax.com> 

 

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