[rt-users] Upgrade to 3.6.6, slow loading time

Dominic Lepiane Dominic.Lepiane at ptgrey.com
Wed Apr 9 16:05:32 EDT 2008

> -----Original Message-----
> Sent: Wednesday, April 09, 2008 12:34 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Upgrade to 3.6.6, queue tickets have broken links
> Dear RT Users,
> I have a couple problems so far after having upgraded to RT 3.6.6:
> 1 ) The BestPractical logo is a bad link:
> img src="//NoAuth/images//bplogo.gif"
> 2 ) If I click on a queue, all the tickets returned in that
> search are bad links like this:
> a href="//Ticket/Display.html?id=60428"

... Snip

The answer was, naturally, PEBCAK.  I had the WebPath set to "/" instead of "".

However, I have noticed that many pages, like if I go to a specific ticket, still take a very long time to load. ~10s.  This is a dual-Xeon-hyper-threaded 3.0 GHz box running RHEL 5 x86_64 with 4GB RAM, so opening a ticket should not take this long.  What have I done wrong this time?

Thanks in advance for any advice,

Dominic Lepiane

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