[rt-users] Upgrade to 3.6.6, slow loading time

Kenneth Crocker KFCrocker at lbl.gov
Wed Apr 9 16:23:52 EDT 2008


	Check your privileges. If you have allowed global groups (Everyone, 
Privileged) a lot of ticket ownership & modify privileges, that will 
create a dramatic effect on how long it takes to load a ticket. I've 
found that the more users that have privileges to tickets in a queue, 
the longer it takes to load a ticket. Of course, it could also be some 
DB thing as well.


On 4/9/2008 1:05 PM, Dominic Lepiane wrote:
>> -----Original Message-----
>> Sent: Wednesday, April 09, 2008 12:34 PM
>> To: rt-users at lists.bestpractical.com
>> Subject: [rt-users] Upgrade to 3.6.6, queue tickets have broken links
>> Dear RT Users,
>> I have a couple problems so far after having upgraded to RT 3.6.6:
>> 1 ) The BestPractical logo is a bad link:
>> img src="//NoAuth/images//bplogo.gif"
>> 2 ) If I click on a queue, all the tickets returned in that
>> search are bad links like this:
>> a href="//Ticket/Display.html?id=60428"
> ... Snip
> The answer was, naturally, PEBCAK.  I had the WebPath set to "/" instead of "".
> However, I have noticed that many pages, like if I go to a specific ticket, still take a very long time to load. ~10s.  This is a dual-Xeon-hyper-threaded 3.0 GHz box running RHEL 5 x86_64 with 4GB RAM, so opening a ticket should not take this long.  What have I done wrong this time?
> Thanks in advance for any advice,
> Dominic Lepiane
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com

More information about the rt-users mailing list