[rt-users] Question on setting up a search

Nelson Pereira npereira at protus.com
Fri Apr 11 15:57:11 EDT 2008

Basically what I need is the ability to build searchs that other users
can use.

So for example;

Search on all Servers in Bay 5 (Bay is a custom field and 5 is one of
the option for that field).


I need to be able to same this somehow and give access to this search to
other groups.




Nelson Pereira


From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Nelson
Sent: Friday, April 11, 2008 3:44 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Question on setting up a search


Looking through the RT Essentials book and can't find an explanation on
how to make a search based on specific Custom fields.


Can someone explain the formatting?






Nelson Pereira 
Senior Network Administrator 

Protus IP Solutions Inc. 
npereira at protus.com 
phone: 613.733.0000 ext.528 
MyFax: 613.822.5083 

Refer your friends and colleagues to MyFax! 
Click here for more information.



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