[rt-users] Question on setting up a search

[Kenneth Marshall]

Are the custom fields not appearing in your search builder
window? You typically just generate a search that returns the
results you wish and then just save it. 3.6 will let you add
such searches to your frontpage dashboard. If you are not
seeing the custom fields, you probably have not granted the
appropriate visibility permissions to either the queue or the
custom fields.

Cheers,
Ken

On Fri, Apr 11, 2008 at 03:57:11PM -0400, Nelson Pereira wrote:
> Basically what I need is the ability to build searchs that other users
> can use.
> 
> So for example;
> 
> Search on all Servers in Bay 5 (Bay is a custom field and 5 is one of
> the option for that field).
> 
>  
> 
> I need to be able to same this somehow and give access to this search to
> other groups.
> 
>  
> 
> Regards,
> 
>  
> 
> Nelson Pereira
> 
> ________________________________
> 
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Nelson
> Pereira
> Sent: Friday, April 11, 2008 3:44 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Question on setting up a search
> 
>  
> 
> Looking through the RT Essentials book and can't find an explanation on
> how to make a search based on specific Custom fields.
> 
>  
> 
> Can someone explain the formatting?
> 
>  
> 
> Thanks
> 
>  
> 
>  
> 
>  
> 
> Nelson Pereira 
> Senior Network Administrator 
> 
> Protus IP Solutions Inc. 
> npereira at protus.com 
> phone: 613.733.0000 ext.528 
> MyFax: 613.822.5083 
> www.myfax.com 
> 
> Refer your friends and colleagues to MyFax! 
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> 



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