[rt-users] help with incoming scrip

[Jesse Vincent]

On Apr 13, 2008, at 2:52 PM, Chris Haumesser wrote:
> Hey everybody,
>
> I've been using RT for a number of years in various jobs, and it's a
> great tool.  I'm trying to deploy it now for a somewhat novel use case
> (managing law review submissions), and I need some help with scrip
> voodoo.  I'm not much of a perl guy, but I can kind of follow  
> along. ;)
>
> We get dozens of submissions per day via email sent from an electronic
> service.  The emails we get all come with headers from the service
> itself.  The bodies of the messages are consistently formatted, and
> contain lines with information about each article, e.g.
>
>
> Title: Undue Influence and the Rise of Greedy Lawyers
>
> Author: John Q. Blowhard, Esq.
>
> You may contact the author at: blowhard at ivyleague.edu
>
>
> I'd like to have a scrip that will use regular expressions to extract
> the above information, and update the ticket appropriately.  For
> example, I'd like the "Title" to become the subject of the ticket and
> the "Author" to become the requestor, with the email address set
> appropriately.
>
> Is this something that I can do with a scrip?  Can anyone point me to
> some resources on how to extract info from the body of a ticket using
> regular expressions, and use that data to update ticket fields?
>

http://search.cpan.org/~falcone/RT-Extension-ExtractCustomFieldValues-1.6/ 
  is likely what you want.

Best,
Jesse

> Many thanks!
>
>
> -C-
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