[rt-users] Can a user add a dependency on a ticket he does not have access to?

lgrella lgrella at acquiremedia.com
Mon Apr 14 18:31:47 EDT 2008

Thank you Kenneth. I did add the ModifyTicket right globally for all
priveleged users and that worked. If it is only added onlyto the owner, then
the owner can modify the ticket he owns, but not the other ticket that needs
to be added as a dependency since the other ticket gets modified when it is
added as a dependency.

Kenneth Crocker wrote:
> Igrella,
> 	Have you tried giving the "ModifyTicket" right globally to the role 
> "Owner"? Other than that and the "CreateTicket" & "SeeQueue" rights (to 
> the target Queue), the person owning the ticket should certainly be able 
> to do that. We've never encountered that problem. Interesting.
> Kenn
> On 4/14/2008 10:48 AM, lgrella wrote:
>> I am trying to figure out why a users who owns a ticket in a certain
>> queue is
>> not able to add a dependency to that ticket which is a ticket in another
>> queue which he does not have access. This is how our RT is set up...
>> All users can see all queues, but not the tickets within those queues. 2
>> of
>> my queues are Content and IT Support. A user has read and write access to
>> the Content queue and owns a ticket in the content queue. He wants to add
>> a
>> dependency of a ticket from the IT support queue to his ticket, but does
>> not
>> have read or write access to IT support. When he tries to add the ticket
>> as
>> a link to his ticket, he gets an error that his permission is denied. How
>> can I set this up so that he does not see the ticket, but can add it as a
>> link in his own ticket for a dependency?
>> Thanks,
>> Laura
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