[rt-users] RT not generating email for CCs/AdminCCs

Thierry Thelliez thierry.thelliez.tech at gmail.com
Fri Apr 18 20:39:49 EDT 2008

I think I have a similar issue trying to understand how the CC field
works on the Resolve Ticket page.

The Watchers CC and Watchers AdminCC work fine (after changing the
default scrip #10). When a ticket is resolved they receive an email.

But my users also want to add email addresses 'on the fly' to a ticket
resolution. Isn't it what this CC field is about? I am not talking
about the Watcher CC.

Watching the email server log shows that RT does not send anything to
the CC field.

(This is on RT 3.6.5 updated from 3.6.4).


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