[rt-users] RT not generating email for CCs/AdminCCs

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Mon Apr 21 08:13:30 EDT 2008

For Scrip purposes, CC and BCC on the Ticket/Update.html page are 
considered Others.  You will want to use a Notify Others scrip on that 

Thierry Thelliez wrote:
> I think I have a similar issue trying to understand how the CC field
> works on the Resolve Ticket page.
> The Watchers CC and Watchers AdminCC work fine (after changing the
> default scrip #10). When a ticket is resolved they receive an email.
> Good.
> But my users also want to add email addresses 'on the fly' to a ticket
> resolution. Isn't it what this CC field is about? I am not talking
> about the Watcher CC.
> Watching the email server log shows that RT does not send anything to
> the CC field.
> (This is on RT 3.6.5 updated from 3.6.4).
> Thanks,
> Thierry
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