[rt-users] script unintentionally cc'ing RT user

Kimberly McKinnis kmckinnis at tivo.com
Mon Apr 28 18:04:14 EDT 2008

I realize the topic of cc'ing users has been covered many times, but I'm
struggling with a particular issue. I ganked a script off of the wiki to
add cc'd users (from email)  to the ticket. However, the RT user is
getting added to the ticket also, and the problem this poses is... the
high priority ticketing email cc's the oncall cell phones. Every time
someone responds to a ticket from the high priority queue, the RT user
continues to be cc'd (people don't always remember to check the box in
the web UI to remove the cc), which causes people's cell phones to go
mad from SMS overload. 


This is the script I am using:


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