[rt-users] RT stopped working after latest yum updates

Fri Aug 1 05:36:26 EDT 2008

Hi All,

This now seems to be fixed for me. Here's how:

Similar story here - CentOS 5.2 / rt-3.6.6

After yum updates, apache would not restart:

[Mon Jul 28 10:33:48 2008] [error] File::Temp version 0.18 required--this is
only version 0.16 at /usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm line
14.\nBEGIN failed--compilation aborted at
/usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm line 14.\nCompilation failed in
require at /usr/lib/perl5/site_perl/5.8.8/MIME/Entity.pm line 233.\nBEGIN
failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/MIME/Entity.pm
line 233.\nCompilation failed in require at /opt/rt3/lib/RT/I18N.pm line
64.\nBEGIN failed--compilation aborted at /opt/rt3/lib/RT/I18N.pm line
64.\nCompilation failed in require at /opt/rt3/lib/RT.pm line 50.\nBEGIN
failed--compilation aborted at /opt/rt3/lib/RT.pm line 50.\nCompilation
failed in require at /opt/rt3/bin/webmux.pl line 68.\nBEGIN
failed--compilation aborted at /opt/rt3/bin/webmux.pl line 68.\nCompilation
failed in require at (eval 2) line 1.\n

The perl update installed by yum clobbered version 0.20 of File::Temp
installed for RT.

After re-installing it, apache would start, but the RT login page was blank
- the browser did not attempt to download any file.

make fixdeps 
/usr/bin/perl ./sbin/rt-test-dependencies --verbose --install --with-mysql

[...snip...]

Everything was found.

My Scalar::Util was from Scalar-List-Utils-1.19 was from my Bugzilla 3.0.x
install. Inspite of all seeming to be good with Bugzilla, I reinstalled it
based on Jesse's hunch below, restarted Apache, and I now can log in.

Thus far, things now seem to be back to normal.

Regards,

Brian

On Jul 21, 2008, at 2:56 AM, Kobus Bensch wrote:

> Hi Jesse
>
> I have managed to resolve the issues here.
>
> I only have one last issue. All RT emails are stuck in the sendmail  
> queue with this error:
>
> (Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPF)
> "|/opt/rt3/bin/rt-mailgate --queue 'IT
>
> Can you help with this please?
>

Just tell sendmail to run the queue again now that RT is accepting  
mail again.

> Thanks
>
> Kobus
> Quoting Jesse Vincent <jesse at bestpractical.com>:
>
> >
> > On Jul 16, 2008, at 12:19 PM, Mark E. Walker wrote:
> >
> >> Hi Kobus,
> >>
> >> I had the same problem about two weeks ago.  Unfortunately, I never
> >> did find out EXACTLY what the problem was, however, an upgrade to
> >> 3.8 fixed it.  Testdeps and fixdeps didn't help me, everything was
> >> there.
> >>
> > It's almost certainly Scalar::Util being reinstalled "incorrectly."
> > If you reinstall it, the issue should go away.
> >
> > -jesse
> >
> >> My upgrade consisted of backing up the database, blowing away the
> >> site, and doing the upgrade install as per the README.
> >>
> >> Now the Upgrade install did the required testdeps/fixdeps, and that
> >> may have done something after blowing away the site.  I'm not sure.
> >>
> >> During my testing I found out the following:  If I removed the
> >> perlhandler directive in the apache config, the site came up, but  
> it
> >> was the "you're almost there" page.  Putting it back in brought up
> >> the download again.  I had no errors anywhere in any log files.
> >>
> >> My guess is that mason is crashing somewhere and the resulting zero
> >> length file returned to the browser doesn't have any mime type so  
> it
> >> tries to download a file.  Unfortunately, fixing that is beyond my
> >> current level with RT/Perl and Mason.
> >>
> >> I know this may not have helped much, and I apologize, but maybe it
> >> will provide a little more info to get you or the community on the
> >> way.
> >>
> >> Let us know what you eventually do to fix this.  I think it's going
> >> to be a recurring theme with the perl/myself update.
> >>
> >> mw
> >>
> >>
> >> -----Original Message-----
> >> From: rt-users-bounces at lists.bestpractical.com
> >> [mailto:rt-users-bounces at lists.bestpractical.com
> >> ] On Behalf Of Drew Barnes
> >> Sent: Wednesday, July 16, 2008 9:02 AM
> >> To: Kobus Bensch; rt-users at lists.bestpractical.com
> >> Subject: Re: [rt-users] RT stopped working after latest yum updates
> >>
> >> Sounds like the perl/mysql update will require some perl module
> >> updates.  make fixdeps may do you some good.
> >>
> >>
> >> Kobus Bensch wrote:
> >>>
> >>> There was 215 updates including perl and mysql. I will post the  
> full
> >>> log here in a bit.
> >>>
> >>> Kobus
> >>>
> >>> Quoting Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu>:
> >>>
> >>>> What did yum update?
> >>>>
> >>>>
> >>>> Kobus Bensch wrote:
> >>>>>
> >>>>> Hi all
> >>>>>
> >>>>> I use RT 3.6.5 on Centos5. Last night I performed a rather large
> >>>>> yum update and since then rt stopped working. When I go to the  
> rt
> >>>>> webpage it comes up with a windows asking if I want to  
> download a
> >>>>> file.
> >>>>>
> >>>>> Can anybody help with this please.
> >>>>>
> >>>>> Let em know if you need more info
> >>>>>
> >>>>> Kobus
> >>>>>
> >>>>>
> >>>>>
> >>>  
> ------------------------------------------------------------------------
> >>>>>
> >>>>> _______________________________________________
> >>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>>>>
> >>>>> Community help: http://wiki.bestpractical.com
> >>> <http://wiki.bestpractical.com/>
> >>>>> Commercial support: sales at bestpractical.com
> >>>>>
> >>>>>
> >>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly
> >>>>> Media. Buy a copy at http://rtbook.bestpractical.com
> >>> <http://rtbook.bestpractical.com/>
> >>>>
> >>>> --
> >>>> Drew Barnes
> >>>> Applications Analyst
> >>>> Network Resources Department
> >>>> Raymond Walters College
> >>>> University of Cincinnati
> >>>
> >>>
> >>
> >> --
> >> Drew Barnes
> >> Applications Analyst
> >> Network Resources Department
> >> Raymond Walters College
> >> University of Cincinnati
> >>
> >> _______________________________________________
> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>
> >> Community help: http://wiki.bestpractical.com
> >> Commercial support: sales at bestpractical.com
> >>
> >>
> >> Discover RT's hidden secrets with RT Essentials from O'Reilly  
> Media.
> >> Buy a copy at http://rtbook.bestpractical.com
> >> _______________________________________________
> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >>
> >> Community help: http://wiki.bestpractical.com
> >> Commercial support: sales at bestpractical.com
> >>
> >>
> >> Discover RT's hidden secrets with RT Essentials from O'Reilly  
> Media.
> >> Buy a copy at http://rtbook.bestpractical.com
> >>
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20080801/299c9d3b/attachment.htm>