[rt-users] Question about permissions

[Richard Harold]

How on earth do you do that?

 

 

 

From: Ham MI-ID, Torsten Brumm [mailto:torsten.brumm at Kuehne-Nagel.com] 
Sent: 11 August 2008 17:00
To: Richard Harold; rt-users at lists.bestpractical.com
Subject: AW: [rt-users] Question about permissions

 

Have you tried to put the saved searches to the selfservice interface?

________________________________

Von: rt-users-bounces at lists.bestpractical.com 
An: rt-users at lists.bestpractical.com 
Gesendet: Mon Aug 11 15:47:19 2008
Betreff: [rt-users] Question about permissions 

Hi Guys,

 

I am trying to set up a customer so they can log  on and check their open/closed calls. 

 

I have set them up as a Privileged user

 

The only things i want them to see are the saved searches i have created.

 

I have managed to lock it down, but they are still able to see too much

 

I do not want to give them the option to search, as they can type in “1” for instance and pull up the first call created. They can then do this for any other ticket regardless of whether its for them.

 

I don’t want them to be able to change the status ,owner or customer  which they can currently do from the basics screen.

 

I have multiple queues and permissions done on a group basis.

 

So I basically want to give them almost a Self service screen but with the ability to see saved searches.

 

If there is any other info you need please let me know.

 

Regards,

 

Richard Harold

 

 

 

 


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