[rt-users] [rt-mailgate] "--action comment" not commenting

[Tyler Knappe]

Hi all,

I am running RT 3.6.3 using fetchmail to retrieve messages from our mail 
server. I have two email addresses setup to receive mail, rt at vl.org and 
comment at vl.org.  Within the fetchmail config file rt at vl.org correctly 
uses '--action correspond' to make a ticket within RT.  However, when 
sending mail to comment at vl.org it doesn't seem to correctly use the 
'--action comment' to comment on tickets, rather it never comments and 
only corresponds, creating new tickets.

Though rt-mailgate shows this:

=item Action

The action being performed. At the moment, it's one of "comment" or 
"correspond"

I've isolated it to rt-mailgate, ruling out the mail server and 
fetchmail.  Any ideas?

Thanks,
-Tyler

-- 
Tyler Knappe  |  IT Assistant  |  VisionLink  |  First National Center  |  3101 Iris Avenue, Suite 240  |  Boulder CO, 80301  |  303.402.0170 ext. 124