[rt-users] RT 3.8.1 web interface

andrew fay andrew.fay at hotmail.co.uk
Mon Aug 25 04:43:57 EDT 2008 

Hi Nick,

Might want to have a look at the mail below, I was having the same problem a few days ago and this sorted it for me.

Cheers,

Andy


From: andrew.fay at hotmail.co.uk
To: ruz at bestpractical.com
Date: Fri, 22 Aug 2008 13:35:59 +0000
CC: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] rt 3.8.1 home link on interface







Thanks,

That worked!

Andy

> Date: Fri, 22 Aug 2008 17:18:58 +0400
> From: ruz at bestpractical.com
> To: andrew.fay at hotmail.co.uk
> Subject: Re: [rt-users] rt 3.8.1 home link on interface
> CC: rt-users at lists.bestpractical.com
> 
> delete all the crap you have in your virtual host and leave something like:
> 
> NameVirtualHost *
> <VirtualHost *>
>     ServerAdmin webmaster at localhost
> 
>     ErrorLog /var/log/apache2/error.log
> 
>     # Possible values include: debug, info, notice, warn, error, crit,
>     # alert, emerg.
>     LogLevel warn
> 
>     CustomLog /var/log/apache2/access.log combined
>     # ServerSignature On
> 
>     ServerName your.rt.server.hostname
> 
>     DocumentRoot /opt/rt3/share/html
>     AddDefaultCharset UTF-8
> 
>     # optional apache logs for RT
>     # ErrorLog /opt/rt3/var/log/apache2.error
>     # TransferLog /opt/rt3/var/log/apache2.access
> 
>     PerlRequire "/opt/rt3/bin/webmux.pl"
> 
>     <Location /NoAuth/images>
>         SetHandler default
>     </Location>
>     <Location />
>         SetHandler perl-script
>         PerlResponseHandler RT::Mason
>     </Location>
> </VirtualHost>
> 
> Set( $WebDomain, 'localhost' );
> Set( $WebPath, '' );
> 
> 
> On Fri, Aug 22, 2008 at 5:15 PM, andrew fay <andrew.fay at hotmail.co.uk> wrote:
> > Also,
> >
> > When i first hope RT the first page says no found..
> >
> > if i click approvals which is
> >
> > http://127.0.0.1/Approvals
> >
> > then go back to home which is http://127.0.0.1/
> >
> > I get RT at a glance up.. otherwise i get It Works default apache page.. so
> > i am pretty convinced i should be working in the root directory but have no
> > idea how to get rid of these default apache settings,
> >
> > thanks,
> >
> > Andy
> >
> >
> >
> > ________________________________
> > From: andrew.fay at hotmail.co.uk
> > To: ruz at bestpractical.com
> > Date: Fri, 22 Aug 2008 13:06:46 +0000
> > CC: rt-users at lists.bestpractical.com
> > Subject: Re: [rt-users] rt 3.8.1 home link on interface
> >
> > Hi
> >
> > I have tried that and all that happens is when i log on to 127.0.0.1/rt it
> > comes up with the login screen with no formatting.. just text
> >
> > I have noticed when I click links they are 127.0.0.1/search/simple.html etc
> > and they work so possibly I should be working in the root directory but I
> > have somehow set it to use /rt ? somewhere.  I say this because if I try
> > 127.0.0.1/rt/search/simple.html i get page not found
> >
> > Sorry I am pretty new to this as last time I installed I used ubuntu
> > synaptic package manager to install : )
> >
> > Thanks,
> >
> > Andy
> >
> >
> >
> > ________________________________
> >> Date: Fri, 22 Aug 2008 17:01:33 +0400
> >> From: ruz at bestpractical.com
> >> To: andrew.fay at hotmail.co.uk
> >> Subject: Re: [rt-users] rt 3.8.1 home link on interface
> >> CC: rt-users at lists.bestpractical.com
> >>
> >> Set( $WebDomain, 'localhost' );
> >> Set( $WebPath, '/rt' );
> >>
> >> That's all you need, as far as I can see. Domain is DOMAIN and is not
> >> domain + path.
> >>
> >>
> >> On Fri, Aug 22, 2008 at 4:40 PM, Ruslan Zakirov <ruz at bestpractical.com>
> >> wrote:
> >> > =item C<$WebPath>
> >> >
> >> > If you're putting the web ui somewhere other than at the root of
> >> > your server, you should set C<$WebPath> to the path you'll be
> >> > serving RT at.
> >> >
> >> > C<$WebPath> requires a leading / but no trailing /.
> >> >
> >> > In most cases, you should leave C<$WebPath> set to '' (an empty value).
> >> >
> >> > =cut
> >> >
> >> >
> >> > On Fri, Aug 22, 2008 at 4:25 PM, andrew fay <andrew.fay at hotmail.co.uk>
> >> > wrote:
> >> >> Hi,
> >> >>
> >> >> I have tried changing:
> >> >>
> >> >> Set( $WebDomain, 'localhost/rt' );
> >> >>
> >> >> No effect?
> >> >>
> >> >> Thanks,
> >> >>
> >> >> Andy
> >> >>
> >> >>
> >> >>
> >> >> ________________________________
> >> >>> Date: Fri, 22 Aug 2008 16:18:57 +0400
> >> >>> From: ruz at bestpractical.com
> >> >>> To: andrew.fay at hotmail.co.uk
> >> >>> Subject: Re: [rt-users] rt 3.8.1 home link on interface
> >> >>> CC: rt-users at lists.bestpractical.com
> >> >>>
> >> >>> Web* options in the RT config.
> >> >>>
> >> >>> On Fri, Aug 22, 2008 at 4:17 PM, andrew fay <andrew.fay at hotmail.co.uk>
> >> >>> wrote:
> >> >>> > Hi,
> >> >>> >
> >> >>> > How do I change the home link on the interface to not point at
> >> >>> > 127.0.0.1
> >> >>> > ?
> >> >>> >
> >> >>> > my RT install is located at 127.0.0.1/rt
> >> >>> >
> >> >>> > but 127.0.01 just goes to an apache default page that says : it
> >> >>> > works
> >> >>> >
> >> >>> > thanks in advance,
> >> >>> >
> >> >>> > Andy
> >> >>> >
> >> >>> > ________________________________
> >> >>> > Get fish-slapping on Messenger! Play Now
> >> >>> > _______________________________________________
> >> >>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >> >>> >
> >> >>> > Community help: http://wiki.bestpractical.com
> >> >>> > Commercial support: sales at bestpractical.com
> >> >>> >
> >> >>> >
> >> >>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> >>> > Buy a copy at http://rtbook.bestpractical.com
> >> >>> >
> >> >>>
> >> >>>
> >> >>>
> >> >>> --
> >> >>> Best regards, Ruslan.
> >> >>
> >> >> ________________________________
> >> >> Get fish-slapping on Messenger! Play Now
> >> >> _______________________________________________
> >> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >> >>
> >> >> Community help: http://wiki.bestpractical.com
> >> >> Commercial support: sales at bestpractical.com
> >> >>
> >> >>
> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> >> Buy a copy at http://rtbook.bestpractical.com
> >> >>
> >> >
> >> >
> >> >
> >> > --
> >> > Best regards, Ruslan.
> >> >
> >>
> >>
> >>
> >> --
> >> Best regards, Ruslan.
> >
> > ________________________________
> > Find out how to make Messenger your very own TV! Try it Now!
> > ________________________________
> > Find out how to make Messenger your very own TV! Try it Now!
> 
> 
> 
> -- 
> Best regards, Ruslan.

Find out how to make Messenger your very own TV! Try it Now!

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