[rt-users] Other RT re-opening tickets we close in our RT...

[Rainer Duffner]

Hi,

I found we have a vendor that also uses RT.
We had a ticket open with them, which got opened when they mailed a 
password to one of our RT-maintained email-addresses and created an 
autoreply which triggered an autoreply from their RT.
Now, whenever I close the ticket, I get it re-opened again by an 
autoreply from their RT....

How do I get out of this?
Is there a way to have RT ignore autoreplies from its "cousins"?



Thanks in advance,
Rainer