[rt-users] RT requiring login for every click

[Matthew Meyer]

Marco,

I had a similar problem after the 3.8.1 upgrade even though my database was
updated correctly, and I saw the same problem with the file session
handler.  I was actually able to fix my issue by taking a trailing slash off
my $WebBaseURL.    It seemed like URLs with multiple // in them were
resulting in the extra login prompts.  So, that might be something to look
at if you've exhausted all the other possibilities.   Worked for me.

-- Matt


On Thu, Aug 28, 2008 at 6:02 AM, Marco Avvisano <
marco.avvisano at regione.toscana.it> wrote:

>
> I have the same problem but not for every click
>
> RT 3.8.1
> Mysql  4.1.22
> OS: Linux  2.4.21-37.ELsmp
>
> any suggestions
>
> thanks
>
> Marco
>
> ----- Original Message -----
> From: "Ruslan Zakirov" <ruz at bestpractical.com>
> To: "Mark Hazen" <markh at intechgra.com>
> Cc: <rt-users at lists.bestpractical.com>
> Sent: Wednesday, August 06, 2008 10:34 PM
> Subject: Re: [rt-users] RT requiring login for every click
>
>
> >I saw your followups on this issue, but I want to comment this.
> >
> > Yes, these fixes I was talking about have been integrated into 3.8.0
> > and as well several fixes would be in 3.8.1 (3.8.1rc1 is available at
> > this moment for download from our server).
> >
> > Affects: RT on mysql 4.1 and newer with utf8 as default DB charset
> > WHEN RT's DB was created, changing mysql options would not help much
> >
> > Symptoms: constant login requests on every action
> >
> > Check: change session handler to Apache::Session::File, if problem
> > goes away then it's this issue.
> >
> > Otherwise issue is different and needs more investigation. In this
> > case (according to Mark's further comments) situation is different.
> >
> > Hope this would help isolate different problems in future.
> >
> > On Tue, Aug 5, 2008 at 5:24 AM, Mark Hazen <markh at intechgra.com> wrote:
> >> Hiya folks,
> >>
> >> I saw this mentioned on the list a couple months back, but under Gentoo,
> >> and while the issue was related to the MySQL language configuration,
> >> there was a note from ruz at bp stating that this was an issue related the
> >> default charset setting for MySQL (under Gentoo, though) which had been
> >> addressed for the next release (under 3.6, so it'd be incorporated into
> >> 3.8 I'm guessing).
> >>
> >> When a user (admin user in this case) logs in, they get the home page,
> >> but any subsequent clicks bring the login page up again. The system and
> >> Apache logs don't reveal any errors, just a successful login message
> >> when the logins are made.
> >>
> >> I've checked the database and the cookie, and the RT_SID is identical
> >> and being updated with each request. We did have default-character-set
> >> as utf8 as recommended for Dovecot on the same machine, but I've
> >> commented that out and restarted all associated services, and we still
> >> have the multiple login requests.
> >>
> >> I'm attaching my my.cnf file below in case that's the culprit; I do
> >> appreciate any suggestions that might help here.
> >>
> >>
> >> Environment:
> >>          RT: 3.8.0
> >>        OS: Oracle Linux 5.2 (RHEL5 equivalent)
> >>        DB: MySQL 5.0.45
> >> Web Server: Apache/2.2.3
> >>
> >
> > [snip]
> >
> > --
> > Best regards, Ruslan.
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> >
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> >
> >
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