[rt-users] [Solved] ExternalAuth User creation in RT

[Gary Greene]

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Robert Munsch
> Sent: Tuesday, December 02, 2008 2:51 PM
> To: Keith A McDermott
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] [Solved] ExternalAuth User creation in RT
> 
> Not sure what your setup is, but if you're interested, I have 
> mail working well (so far) with Exchange 2003 and Postfix.  
> No fetchmail; all live-fire.
> 
> It's ExternalAuth itself I can't seem to get working right.  
> Got derailed into another project last week, but if my 
> postfix / exchange setups would be useful to you, you're 
> welcome to 'em.

I'm interested in your configuration for Exchange, since I'm running it here and am setting up RT 3.8.1. I'll be digging into ExternalAuth later this week for the AD setup, but getting the mailer working would be nice.

--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Tel:  (408) 240-1239
Cell: (650) 704-6633
 
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users- 
> > bounces at lists.bestpractical.com] On Behalf Of Keith A McDermott
> > Sent: Tuesday, December 02, 2008 4:49 PM
> > Cc: rt-users at lists.bestpractical.com
> > Subject: [rt-users] [Solved] ExternalAuth User creation in RT
> > 
> > I found that the issue was in the order I did this in.  I 
> dropped the 
> > database and re-initialized it with the parameters set and now it's
> all
> > working great as far as permissions.  New users are showing up
> properly
> > under "Users" in RT.
> > 
> > Now to get the mail working...
> > 
> > Keith McDermott
> > Desktop Support Specialist - PCN
> > Physics Department, Purdue University
> > 
> > Web:    http://www.physics.purdue.edu/pcn
> > E-mail: kmcdermo at purdue.edu
> > Phone:  (765)496-2202
> > Address:525 Northwestern Avenue
> >         West Lafayette, IN 47907
> > 
> > Check out our new documentation at:
> > http://www.physics.purdue.edu/PCN/doc/wiki
> > 
> > 
> > 
> > Keith A McDermott wrote:
> > > Hi,
> > >
> > > I've got RT::Authen::ExternalAuth successfully working and it's 
> > > validating my users against my LDAP server.  I disabled (commented
> out)
> > > the disabled-user check as I'll tinker with that later - 
> this is for 
> > > testing for now.
> > >
> > > Anyway, my account can login to the web interface.  Admittedly, I
> added
> > > the AutoCreate and WebExternalAuto after I'd already 
> logged in once,
> but
> > > in the Users table in the RT3 database, I can see my account.
> However,
> > > it does not show up on the web interface so I cannot assign any
> rights
> > > to it.  I have create-ticket security enabled for anyone so my
> account
> > > is able to create tickets and see them in the queue.
> > >
> > > On a side-note, I haven't gotten any email from the web-interface
> yet.
> > > I have yet to setup the procmail but it still should be 
> able to send 
> > > mail if I understand it corrrectly.
> > >
> > > Note: I do not know much about Perl so please take that into 
> > > consideration in any reply which may require Perl modifications.
> :-)
> > >
> > > Thanks!
> > > Keith
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