[rt-users] Adding users to groups to share tickets

Stephen Turner sturner at MIT.EDU
Thu Dec 4 13:38:18 EST 2008

On Thu, 04 Dec 2008 13:29:33 -0500, Jason p <voiceoveripguru at gmail.com>  

> On Thu, Dec 4, 2008 at 1:13 PM, Kenneth Crocker <KFCrocker at lbl.gov>  
> wrote:
>> Jason,
>>        I can think of only 1 way. It would mean finding some way to get  
>> all
>> members of a group listed as the "Requestors" for each ticket in the  
>> queue.
>> Then you grant "ShowTicket" to the "Requestor" role only. I'm not sure  
>> how
>> to get all of the members of a certain group included as members of the
>> Requestor role for a ticket, but that would be the way to do it. Hope  
>> this
>> helps.
>> Kenn
>> Other than adding them by hand each time they create a ticket (MAJOR  
>> PITA)
> I don't know of anyway to do what your describing.   This seems like it
> should be such a simple task, and that a lot of companies would want this
> feature.
> --
> Jason

You could probably automate something through scrips, but the trouble with  
using watcher roles for this is that everyone would drown in email -  
people wouldn't just be able to see their company's tickets, they'd also  
receive every correspondence.

I think RT's intent is to implement access control at the queue level - it  
would be difficult to limit access within a queue.


Stephen Turner
Senior Programmer/Analyst - SAIS

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