[rt-users] Adding users to groups to share tickets

[Kenneth Crocker]

Jason,


	I agree with Stephen. I was only trying to address the method by which 
only a group of Requestors could see their tickets only in a queue. Yes, 
you would have to write some scrips to add group members to the 
Requestor role of the ticket AND, as Stephen mentioned, you would have 
an awful lot of emial churned out, unless you also turned of the 
Standard RT notifications and created your own. I believe it CAN be 
done, but it WILL be a lot of work.


Kenn
LBNL

On 12/4/2008 10:38 AM, Stephen Turner wrote:
> On Thu, 04 Dec 2008 13:29:33 -0500, Jason p <voiceoveripguru at gmail.com>  
> wrote:
> 
>> On Thu, Dec 4, 2008 at 1:13 PM, Kenneth Crocker <KFCrocker at lbl.gov>  
>> wrote:
>>
>>> Jason,
>>>
>>>
>>>        I can think of only 1 way. It would mean finding some way to get  
>>> all
>>> members of a group listed as the "Requestors" for each ticket in the  
>>> queue.
>>> Then you grant "ShowTicket" to the "Requestor" role only. I'm not sure  
>>> how
>>> to get all of the members of a certain group included as members of the
>>> Requestor role for a ticket, but that would be the way to do it. Hope  
>>> this
>>> helps.
>>>
>>>
>>> Kenn
>>> LBNL
>>>
>>>
>>> Other than adding them by hand each time they create a ticket (MAJOR  
>>> PITA)
>> I don't know of anyway to do what your describing.   This seems like it
>> should be such a simple task, and that a lot of companies would want this
>> feature.
>>
>> --
>> Jason
> 
> You could probably automate something through scrips, but the trouble with  
> using watcher roles for this is that everyone would drown in email -  
> people wouldn't just be able to see their company's tickets, they'd also  
> receive every correspondence.
> 
> I think RT's intent is to implement access control at the queue level - it  
> would be difficult to limit access within a queue.
> 
> Steve
>