[rt-users] Adding users to groups to share tickets

[gordon at cryologic.com]

Would it be possible to customise the SelfService search to display 
tickets with Requestors from the same email domain (assuming all 
Requestors from the one company use the same domain)?

Gordon




Jason p wrote:
> Ok, I have been trying to figure this out for the past week.  Simple 
> problem we have many customers that share the same queue (support), now 
> some of our larger customers want to be able to group their users so 
> that they can view all their own tickets generated by anyone in their 
> company.
> 
>  I can not find a way to do this without allowing the users to see all 
> tickets in the entire support queue ( This would be very bad ) as it is 
> made up of many competing companies. It would be a Pain to have to 
> create a new support queue for every customer.
> 
> 
> 
> Any Help would be great.
> 
> Thanks
> 
> Jason