[rt-users] Attachment Issues

Mark Olliver mark at thermeon.com
Mon Dec 8 07:11:02 EST 2008


I have recently installed RT 3.8.1 on a solaris machine. If i send  
mail to the server it works ok and creates the ticket without issues.  
However if i send a mail to the server with a plain txt attachment the  
server fails to load the issue and reports that it cant find a valid  
user. I made sure i was using the same user to send the ticket in for  
both tests and to the same working queue. The contents of my email in  
both cases was limited to a few lines e.g "see attachment" then on one  
i would put the test.txt file and the other i would not. However it  
fails on the one with the attachment.  I think the issue may be that  
the text file is a dump of usernames and email addresses and so it can  
not determine what should be the requesters email address.


Mark Olliver BSc (Hons) MBCS CITP FCNSA,
Thermeon (Systems Admin)
Russ Hill Farm, Russ Hill, Charlwood, Surrey, RH6 0EL, UK
E. mark at thermeon.com
M. +44 79 20 062 647

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