[rt-users] IO Error when adding attachments

[Jesse Vincent]

What version of RT are you running? I believe this to be fixed in 3.8

On Tue, Dec 09, 2008 at 03:22:26PM -0500, Mathew wrote:
> I did a search on the archives for this error but the few instances I found had no responses to the users' inquiries.  Perhaps someone can shed some light on it.
> 
> A user was adding two attachments to a correspondence via the web interface when the following popped up:
> 
> System error
> error:  	read-open /tmp/8NSuxt68WB: No such file or directory at /usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm line 435.
> context:  	
> ...  	
> 431:  	if ($mode eq 'w') { ### writing
> 432:  	$IO = FileHandle->new(">$path") || die "write-open $path: $!";
> 433:  	}
> 434:  	elsif ($mode eq 'r') { ### reading
> 435:  	$IO = FileHandle->new("<$path") || die "read-open $path: $!";
> 436:  	}
> 437:  	else {
> 438:  	die "bad mode: '$mode'";
> 439:  	}
> ...  	
> code stack:  	/usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm:435
> /usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm:335
> /usr/lib/perl5/site_perl/5.8.8/MIME/Body.pm:218
> /usr/local/rt3/lib/RT/Attachment_Overlay.pm:204
> /usr/local/rt3/lib/RT/Attachment_Overlay.pm:189
> /usr/local/rt3/lib/RT/Attachment_Overlay.pm:189
> /usr/local/rt3/lib/RT/Transaction_Overlay.pm:487
> /usr/local/rt3/lib/RT/Transaction_Overlay.pm:158
> /usr/local/rt3/lib/RT/Record.pm:1461
> /usr/local/rt3/lib/RT/Ticket_Overlay.pm:2444
> /usr/local/rt3/lib/RT/Ticket_Overlay.pm:2357
> /usr/local/rt3/lib/RT/Interface/Web.pm:585
> /usr/local/rt3/share/html/Ticket/Display.html:144
> /usr/local/rt3/local/html/Ticket/Update.html:220
> /usr/local/rt3/share/html/autohandler:291
> 
> It only happens occasionally and there are not entries in the log file indicating any errors.  Has anyone who has experienced this been able to figure out the cause?
> 
> -Mathew
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