[rt-users] Best practical Logo won't load

[Scott Thomson]

Aha!  Thanks Brian!

It turns out that I was improperly setting WebPath in my site config

I had
Set($WebPath , "/");

in my site config, I commented it out so that it would use the value from
RT_Config.pm and it started working.

There may have been a reason for that in RT3.4.5 which is what I just
upgraded from.

Cheers!

Scott

On Tue, Dec 9, 2008 at 7:18 PM, Brian Friday <brian.friday at gmail.com> wrote:

> One place to double check is your RT_SiteConfig.pm and make sure that
> your settings for the section below (sample from a 3.6.7 system I am
> working on) are correct.
>
> # In most cases, you should leave $WebPath set to '' (an empty value).
>
> Set($WebPath , "/rt");
>
> # If we're running as a superuser, run on port 80
> # Otherwise, pick a high port for this user.
>
> Set($WebPort , 443);# + ($< * 7274) % 32766 + ($< && 1024));
>
> # This is the Scheme, server and port for constructing urls to webrt
> # $WebBaseURL doesn't need a trailing /
>
> Set($WebBaseURL , "https://something.domain.com:$WebPort");
>
> Set($WebURL , $WebBaseURL . $WebPath . "/");
>
> # $WebImagesURL points to the base URL where RT can find its images.
>
> Set($WebImagesURL , $WebPath . "/NoAuth/images/");
>
> # $LogoURL points to the URL of the RT logo displayed in the web UI
>
> Set($LogoURL , $WebImagesURL . "bplogo.gif");
>
>
>
> On Tue, Dec 9, 2008 at 1:54 PM, Scott Thomson <scott.e.thomson at gmail.com>
> wrote:
> > Hey Folks,
> >
> > My best Practical Log isn't showing up on my pages.  I added the
> exception
> > to my httpd.conf to tell it not to pass the logo through fast_CGI and
> > restarted httpd, but it's still not showing up. I have Apache 2.0.52 with
> > mysql 4.1.22 running on RHEL4.
> >
> > This is what my httpd.conf looks like:
> >
> > <VirtualHost *:80>
> >   ServerAdmin sthomson at uua.org
> >   ServerName rt.uua.org
> >   ServerAlias rt2.uua.org
> >   DocumentRoot /opt/rt3/share/html/
> >   # RedirectMatch permanent (.*)/$ http://rt2.uua.org$1/index.html
> >   AddDefaultCharset UTF-8
> >   AddHandler fastcgi-script .fcgi
> >   CustomLog /var/log/httpd/rt-access_log combined
> >   ErrorLog /var/log/httpd/rt-error_log
> >   # for RT docroot:
> >   <Directory "/opt/rt3/share/html">
> >     Options FollowSymLinks ExecCGI
> >     AllowOverride None
> >   </Directory>
> >   # Pass through requests to for noauth
> >   Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images
> >   ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/
> > </VirtualHost>
> >
> > /opt3/rt3/share/html/NoAuth/images is owned by apache:apache as is the
> file
> >
> > It looks like the file is supposed to be here when you click on
> properties:
> > http://noauth/images//bplogo.gif
> >
> > Is the extra slash between images and bplogo.gif supposed to be there?
>  If
> > not, how do I get rid of it?
> >
> > Thanks!
> >
> > Scott
> >
> > _______________________________________________
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> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
>
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