[rt-users] FriendlyFromLineFormat

Alex Young alexyoung at scoutsolutions.co.uk
Thu Dec 11 08:23:08 EST 2008

I found a solution to this.


I copied the default Correspondence template and added From: "Friendly
Name Here" on the second line. Looks like I just need ot do this for
each queue as required.



From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Alex
Sent: 10 December 2008 16:01
To: RT Users
Subject: [rt-users] FriendlyFromLineFormat



          I have been looking at the $FriendlyFromLineFormat option. Is
there a way to change it per-queue? Some of our queues we don't want the
users name to be in it, we just want to use the queue name or queue
email address.


The problem is, we use RT for two different systems. One for tracking
emails from the public, another tracking requests from clients. Clients
need to know who has sent them the response, but we don't want to public
queues to know who has sent them an email.


If it's not possible on a queue basis, can we show just the queue name
as the friendly from line?



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