[rt-users] No reply to requestors on resolve, even if chosen

[Robert Munsch]

I can't seem to get a reply sent out to requestors when a ticket is
Resolved.  The dropdown defaults to Comment, yes, but even when I choose
Reply To <any combo>, Requestor doesn't get it.  Others do: Admincc,
frex, gets notified when I choose 'requestors and Adminccs," but
Requestor doesn't.

 

I tried scrip'ing it two different ways, but there doesn't seem to be a
transaction type of 'resolve' and checking for ticket status didn't seem
to work, since at the time it's checked, it isn't resolved yet.

 

I need to scrip it, because I have an exception list of automated
systems that should never get any messages of any kind.  For ticket
creation, I'm using

http://wiki.bestpractical.com/view/OnCreateAutoReplyException

and tried modifying that to make a OnResolve scrip: but that's when I
ran into the dual edge of no-resolve-transaction / not-resolved-status.

 

Any ideas?

 

------------------------

Rob Munsch

IT Administrator

http://www.PhillyCarShare.org <http://www.PhillyCarShare.org> 

Our wheels.  Your freedom.

215-730-0988 x131

 

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