[rt-users] No reply to requestors on resolve, even if chosen

[Eliezer E Chávez]

could be sendmail?

On Wed, Dec 17, 2008 at 4:11 PM, Robert Munsch <Munsch at phillycarshare.org>wrote:

>  I can't seem to get a reply sent out to requestors when a ticket is
> Resolved.  The dropdown defaults to Comment, yes, but even when I choose
> Reply To <any combo>, Requestor doesn't get it.  Others do: Admincc, frex,
> gets notified when I choose 'requestors and Adminccs," but Requestor
> doesn't.
>
>
>
> I tried scrip'ing it two different ways, but there doesn't seem to be a
> transaction type of 'resolve' and checking for ticket status didn't seem to
> work, since at the time it's checked, it isn't resolved yet.
>
>
>
> I need to scrip it, because I have an exception list of automated systems
> that should never get any messages of any kind.  For ticket creation, I'm
> using
>
> http://wiki.bestpractical.com/view/OnCreateAutoReplyException
>
> and tried modifying that to make a OnResolve scrip: but that's when I ran
> into the dual edge of no-resolve-transaction / not-resolved-status.
>
>
>
> Any ideas?
>
>
>
> ------------------------
>
> Rob Munsch
>
> IT Administrator
>
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>
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-- 
Eliezer E Chávez
+58-416-6125676
eliezer.chavez at gmail.com
>>http://www.bumeran.com.ve/cv/eliezer-chavez
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