[rt-users] transactions from rt-crontool

Николаев Александр anikolaev at ot.ru
Thu Dec 18 03:51:34 EST 2008

Hi All,

When i use rt-crontool to perform some actions on ticket, it leaves some 
records about transactions in ticket. For example, if i set 
priority(i.e. use RT::Action::SetPriority in crontool) or something, 
i(and users) see something like

"Fri Dec 12 13:14:32 2008 root - Priority changed from '3' to '1'"

i.e. priority was set by root, not RT_System. Is it possible to make 
rt-crontool working as RT_System? How can i do it?

Thanks in advance :)

Regards, Alex Nikolaev
anikolaev at ot.ru

More information about the rt-users mailing list