[rt-users] Customize 10 newest unowned tickets

Steffen Tronstad sttr at nextgentel.com
Mon Dec 22 13:52:01 EST 2008

Making myself understood: FAILED.

I'm talking about the few spammails that will always get trough the spamfilters, that cannot be automaticly put in its own queue for spam. 1-2% of spam has to be removed manually... there will always be some spam messages getting trough.

I need a how-to implement the button in the 10 newest unowned tickets (i.e. right after the 'Take' button) that immidiatly delete the ticket and just refreshes the index page.

Med vennlig hilsen / with kind regards 
Steffen Tronstad 
BroadPark Games drift/design 
NextGenTel AS, part of TeliaSonera Group 
Tlf: +47 466 988 46
Mail: sttr at nextgentel.com <mailto:sttr at nextgentel.com> 
 please don't print this e-mail unless you really need to. 

-----Opprinnelig melding-----
Fra: Jerrad Pierce [mailto:jpierce at cambridgeenergyalliance.org] 
Sendt: 22. desember 2008 18:38
Til: Steffen Tronstad
Kopi: rt-users at lists.bestpractical.com
Emne: Re: [rt-users] Customize 10 newest unowned tickets

On Mon, Dec 22, 2008 at 12:31, Steffen Tronstad <sttr at nextgentel.com> wrote:
> I already have a decent spamfilter at the mailserver, but it is the 1-2% of spam always getting trough the filters I'm after. And they have to be manually deleted.
The point there is to automagically sort them into their own queue.
You then periodically review that queue as part of doing a bulk update
on it to delete/reject the tickets.

Cambridge Energy Alliance: Save money. Save the planet.

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